Guest Experience How to use photos of customers enjoying your tour or activity for business success A guest blog by Fotaflo In the tour and activity industry, there are always new and creative ways for operators to grow their businesses…. Creating The Best Experience 7 ways to building customer loyalty and growing your tour business A guest blog by Nina Petrov In the new normal and in a post-pandemic world, the tour industry is seeing a rapid resurgence. Now… Customer Feedback Social Listening, Customer Service & Customer Reviews: The Key Ingredients to Your Business Success Everyone overlooks customer service. It’s easy for tour and activity operators to get caught up in the process of trying to generate new business… Customer Feedback 7 simple steps to quickly get your tour a steady stream of 5-star reviews In today’s digital age, reviews and feedback are of absolute importance. Why? One-word, social proof. Think about it, if you were a girl in… Markets & Segments Travel Segment: Baby Boomers Baby Boomers have been influencing our way of life since they began arriving en masse at the end of World War II. The people… Customer Feedback The online business: 6 reasons why customer feedback matters It’s always been critical to know what the customer thinks, but it’s never been more crucial to generate customer feedback for your business. Customer feedback… TripAdvisor Marketing Tripadvisor for Tour Operators: 3 Reasons Why You Should Get Started TripAdvisor provides tour operators with the opportunity not only to upload unlimited photos and videos, run advertisements and shape your business profile, but it… Accounting & Budgeting 5 Ways Tour Operators can Brand Themselves on a Budget Branding is one of those words that just sounds expensive, especially to independent tour and activity operators who need to grow their business in… Promoting Special Events New Year’s guide to success for tour and activity operators Updated January 2023 – As you ring in the new year, you might be thinking about all of the exciting and innovative tour and… Creating The Best Experience A Roadmap to Legendary Customer Service This webinar covers: Implementing the five core elements of legendary customer service on tour How to be reliably responsive: Tools and systems from the best… Customer Feedback 4 Signs You’re Failing at Online Reviews: A Guide for Tour Operators Online reviews can make or break your tour or activity business, because your kind of business is so dependent on its local reputation. In… Creating The Best Experience How to handle customer complaints: A guide for tour operators Updated June 2022 – Feedback and online reviews offer a vast amount of potential for businesses looking to expand their online presence and reach…
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